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Privacy Policy

Effective Date: August 28, 2026
Last Updated: August 28, 2026

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Wolff Botanicals Soap Co. respects your privacy and is committed to protecting personal information collected through our business.

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As an Alberta business operating in a commercial capacity, we may be subject to Alberta's Personal Information Protection Act (PIPA). PIPA governs how private-sector organizations collect, use, and disclose personal information.

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1. Information We Collect

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Depending on how you interact with us, we may collect:

  • Name

  • Mailing and delivery address

  • Email address

  • Telephone number

  • Order information

  • Payment and transaction information

  • Product preferences

  • Customer-service communications

  • Information voluntarily provided in connection with a product complaint or adverse reaction

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We do not need your medical history to sell you our products.

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If you voluntarily report a skin reaction, we may collect information reasonably necessary to investigate the incident and meet applicable product-safety obligations.

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2. How We Use Personal Information

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We may use personal information to:

  • Process and fulfill orders;

  • Arrange delivery;

  • Process payments;

  • Communicate about orders;

  • Respond to customer inquiries;

  • Handle returns and refunds;

  • Investigate product complaints;

  • Investigate potential adverse reactions;

  • Maintain business records;

  • Prevent fraud or misuse;

  • Meet legal and regulatory obligations; and

  • Send marketing communications where permitted and appropriately consented to.

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PIPA requires organizations to collect, use, and disclose personal information for reasonable purposes and generally requires consent, subject to exceptions in the legislation.

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3. Payment Information

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Payments may be processed by third-party payment providers.

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We do not intentionally retain complete credit-card numbers or other sensitive payment credentials when those details are processed directly by a third-party payment provider.

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Those providers may have their own privacy policies and security practices.

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4. Third-Party Service Providers

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We may use third-party providers for services such as:

  • Website hosting;

  • Online checkout;

  • Payment processing;

  • Shipping and delivery;

  • Email communications;

  • Accounting;

  • Website analytics; and

  • Customer-service management.

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We only provide information reasonably necessary for the service being performed, subject to applicable law.

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5. Marketing

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We may send promotional communications where permitted by law and where appropriate consent has been obtained.

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You may unsubscribe from marketing communications at any time.

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Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations or information relating to an existing purchase.

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6. Protection of Personal Information

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We take reasonable measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.

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7. Retention

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We retain personal information only for as long as reasonably necessary for business, legal, accounting, tax, dispute-resolution, safety, or regulatory purposes.

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When information is no longer reasonably required, we will securely destroy, erase, or anonymize it where appropriate.

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8. Access and Correction

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You may request access to personal information we hold about you and may request correction of inaccurate information, subject to applicable legal limitations.

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Alberta's PIPA provides individuals with rights concerning access to and correction of their personal information.

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9. Privacy Contact

Privacy Contact: Andrea Wolfe, Owner
Email: wolffbotanicals@outlook.com

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