Refund Policy
Effective Date: August 28, 2026
Last Updated: August 28, 2026
We want you to be happy with your purchase. Because our products are personal-care products that are applied to the skin or used in bath water, we have specific procedures for returns, refunds, product defects, and skin reactions.
1. Change-of-Mind Returns
For hygiene and product-safety reasons, opened or used soaps, bath bombs, and body washes cannot be returned for a change of mind or personal preference.
Unused and unopened products may be eligible for return within 14 days of delivery or purchase.
To qualify:
-
The product must be unused and unopened.
-
Original packaging must be intact.
-
The product must not have been altered, contaminated, or damaged after purchase.
-
Proof of purchase must be provided.
If the return is approved, the purchase price of the returned product will be refunded to the original payment method.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.
2. Damaged, Incorrect, or Defective Products
If your order arrives damaged, contains the wrong product, is missing an item, or you believe a product is defective, please contact us within 7 days of receiving your order.
Please provide:
-
Your order number;
-
A description of the problem; and
-
Photographs of the product and packaging, where applicable.
Depending on the circumstances, we may provide a replacement, exchange, store credit, or refund.
If the problem resulted from an error on our part, we will cover reasonable return shipping costs.
3. Skin Reactions or Adverse Reactions
If you experience an unexpected reaction after using one of our products, stop using the product immediately.
Possible reactions may include:
-
Redness
-
Itching
-
Burning or stinging
-
Rash
-
Swelling
-
Blistering
-
Other unusual skin or physical reactions
If you experience a severe reaction, difficulty breathing, significant swelling, or another medical emergency, seek appropriate medical attention immediately.
Please contact us as soon as reasonably possible so that we can document and investigate the incident.
We may request:
-
Product name and scent;
-
Date of purchase;
-
Date the product was first used;
-
Description of the reaction;
-
Photographs, where appropriate;
-
Information about how the product was used; and
-
Whether the product was used according to its directions.
Please retain the product and packaging where possible. Do not continue using a product that appears to have caused a reaction.
Health Canada recognizes adverse reactions as an important aspect of cosmetic safety and requires manufacturers/importers to comply with applicable safety and notification requirements.
4. Refunds Following a Skin Reaction
A reported skin reaction will be taken seriously and investigated individually.
A reaction does not necessarily establish that a product was defective, contaminated, or unsafe. Individuals can have sensitivities or allergies to particular cosmetic ingredients.
Where appropriate, we may provide a refund, replacement, or other reasonable remedy.
If our investigation identifies a potential product-safety concern, we may stop selling the affected product or batch while the matter is investigated and take any other appropriate corrective action.
5. Allergies and Individual Sensitivities
Customers are responsible for reviewing the ingredient list before using a product.
If you have a known allergy or sensitivity, please review the complete ingredient list and contact us with questions before purchasing or using the product.
We cannot guarantee that any product will be suitable for every individual's skin.
The terms natural, handmade, botanical, plant-based, gentle, or similar descriptions do not mean that a product is allergen-free.
6. How to Request a Return
Contact:
Wolff Botanicals Soaps Co.
Email: wolffbotanicals@outlook.com
Please include your order number and the reason for your request.
We will review your request and provide return instructions where applicable.